Objective of the Position
The position of Customer Service Representative focuses on providing our customers with excellent support, efficiently handling their inquiries, and ensuring smooth communication. The role is crucial for ensuring customer satisfaction and building long-term customer relationships.
Your Tasks
- Telephone Customer Support: Receiving and handling incoming calls, advising on questions about products and services, and solving problems.
- Email Communication: Professional and timely response to customer inquiries via email.
- Problem Solving: Analyzing and handling customer issues, such as complaints or questions about orders, in close collaboration with internal departments.
- Follow-up and Documentation: Creating and maintaining customer data and tracking open cases to ensure a quick and sustainable solution via our inventory management system.
- After-Sales Service: Supporting customers after purchase, e.g., returns, warranty questions, or technical support.
- Proactive Customer Communication: Assisting in identifying and implementing opportunities to improve customer satisfaction.